LEGAL · INTERNATIONAL DMC LTD
Terms & Conditions
Last updated: August 2026 · International DMC Ltd
CLEAR TERMS · CONFIDENTIAL HANDLING · UK GOVERNANCE
These terms govern use of this website and apply to services where incorporated into the relevant proposal or service agreement.
1. Definitions
“We”, “us” and “our” mean International DMC Ltd. “Client” means the business, organisation, public body or professional customer entering into an engagement with us. The individual accepting a Proposal or Service Agreement confirms that they have authority to bind the Client. “Services” means the corporate logistics, delegation support, transport, accommodation sourcing, travel, event and engagement coordination and related services we provide. “Proposal” means a written quote or engagement outline. “Service Agreement” means the signed agreement or accepted written proposal governing a specific engagement.
2. The Company
International DMC is operated by International DMC Ltd, registered in England and Wales (Company No. 12657338), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. For certain GCC engagements, invoicing or service coordination may be undertaken by International DMC LLC, where identified in the applicable Proposal or Service Agreement. These Terms govern use of the website and apply to Services only where incorporated into the applicable Proposal or Service Agreement.
3. Services and Our Role
We provide founder-led coordination of corporate, institutional and government delegations, accommodation, transport, meetings, private engagements and related operational services internationally. Depending on the engagement and the service concerned, we may provide services directly, arrange services as an agent for the Client, or act as an intermediary between the Client and an independent supplier. Our role for each material service will be identified in the applicable Proposal or Service Agreement. We operate independently through private commercial channels. Unless expressly confirmed in writing by the relevant organisation, we are not affiliated with, endorsed by, authorised by, appointed by, sponsored by or officially connected with any conference, congress, forum, exhibition, public authority, organiser, venue or transport operator. All Services remain subject to availability, permissions, supplier confirmation, receipt of required information and cleared funds, and the applicable engagement documentation.
4. Enquiries & Proposals
Submitting an enquiry form or contacting us does not create a binding contract. A binding agreement is formed when both parties sign a Service Agreement, or when a written Proposal is accepted by the Client and confirmed by us. Payment of a requested deposit may also constitute acceptance where the Proposal expressly states this. No supplier arrangement is confirmed until we issue written confirmation. A Proposal is based on information available when issued. Availability, pricing, taxes, exchange rates and supplier conditions may change until written confirmation and receipt of cleared funds.
5. Fees & Payment
Fees are set out in the applicable Proposal or Service Agreement. A deposit, staged payments and final balance are due on the dates stated there. Time for payment is of the essence where supplier confirmation or engagement delivery depends on cleared funds. Payments are made to the entity and in the currency specified in the Proposal, which may include GBP, CHF, EUR, USD or another agreed currency. Prices exclude applicable taxes unless stated otherwise. We may suspend unconfirmed arrangements or performance following written notice where payment is overdue. Statutory interest and recovery costs may apply to qualifying commercial debts. We do not change payment instructions solely by email or WhatsApp. The Client must independently verify any purported change using a previously verified telephone number.
6. Cancellations & Amendments
Cancellation and amendment terms are engagement-specific and will be stated in the applicable Proposal or Service Agreement. Supplier deposits, accommodation, transport, venue, staffing and other committed costs may become non-refundable at different times. Any refund will be limited to amounts actually recovered or not yet committed, after deduction of applicable cancellation charges and properly incurred costs. Amendments must be requested in writing and any resulting costs are charged to the Client.
7. Client Obligations
The Client must provide accurate and complete information in good time, promptly communicate material changes and ensure it is authorised to provide information concerning delegates and guests, including any special-category personal data. The Client is responsible for valid travel documents, visas, permissions and appropriate insurance. Late instructions, passenger changes, incomplete information or delayed approvals may affect availability, cost and delivery. The Client must ensure its delegates comply with applicable laws, venue and supplier rules, safety instructions and reasonable operational directions.
8. Third-Party Suppliers
Many engagement elements are delivered by independent third-party suppliers. Relevant supplier terms, including cancellation, damage, conduct, check-in, luggage and usage conditions, may be incorporated into the engagement; we will make material supplier conditions available where reasonably practicable. Where we act only as agent or intermediary, the relevant supplier is responsible for performing its service under its applicable terms. We remain responsible for our own obligations, including exercising reasonable care and skill in services we directly provide. Nothing in these Terms excludes liability where exclusion is prohibited by law.
9. Limitation of Liability
We remain responsible for our own obligations and for exercising reasonable care and skill in services we directly provide. Subject to liabilities that cannot lawfully be limited, any agreed aggregate liability cap will be stated in the applicable Service Agreement and should reflect the engagement scope and relevant insurance. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited or excluded.
10. Force Majeure
Neither party is liable for delay or failure caused by an event beyond its reasonable control that could not reasonably have been avoided or overcome. The affected party must notify the other promptly and take reasonable steps to mitigate the effect. Payment remains due for Services already performed and for properly committed, non-recoverable supplier costs.
11. Confidentiality
Each party will keep confidential information received from the other secure and use it only for the engagement. Disclosure is permitted to personnel, professional advisers and operating partners who need the information and are subject to appropriate confidentiality obligations, or where disclosure is required by law. A separate non-disclosure agreement may be used for sensitive engagements.
12. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data-protection law. The parties’ respective data-protection roles depend on the processing concerned. Each party will comply with applicable law, and any required controller-to-controller or processor terms will be included in the engagement documentation.
13. Intellectual Property
Each party retains ownership of intellectual property it owned before the engagement. We retain ownership of our proposals, operating methods, engagement structures, templates and original materials. The Client receives a limited, non-transferable licence to use final engagement materials for its internal purposes. Third-party materials remain subject to their owners’ rights.
14. Use of the Website
You may use the website for lawful purposes only. You must not misuse it, attempt to gain unauthorised access, or use it in any way that could damage or impair the site or its availability.
15. Third-Party Rights
A person who is not a party to a Service Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
16. General
If documents conflict, the following order applies unless expressly agreed otherwise: (1) signed Service Agreement; (2) accepted Proposal and written variations; (3) these Terms. The Privacy Notice explains personal-data processing and does not form part of the commercial contract. Any variation must be agreed in writing. If a provision is unenforceable, the remainder continues. Neither party may assign material rights or obligations without the other party’s written consent, not to be unreasonably withheld, except that we may assign to a group company or successor as part of a genuine reorganisation or transfer of business. Nothing creates a partnership or joint venture.
17. Governing Law & Jurisdiction
These Terms and disputes arising from UK-company engagements are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Where a Proposal identifies International DMC LLC as the contracting and invoicing party, the governing law and jurisdiction will be stated separately in that engagement documentation.
18. Complaints & Contact
We aim to resolve concerns directly. Please provide the engagement reference, a concise description of the concern and any supporting documents. We will acknowledge the complaint promptly and aim to provide a substantive response within a reasonable period. Contact: International DMC Ltd · Secure enquiry form · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.